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FAQ Page

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useful questions

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1. How do I make a purchase?

Making a purchase is easy!

Simple select an item that you would like to purchase, in the product page select your preferred options such as size, length, colour, number of items etc.

Once you have done this click ‘Add to cart’.

When you are ready to check out, click the cart button and proceed to the check out page where you will review your order.

Click ‘Proceed to check out’ to complete your order.

2. What payment methods does StyleMeAfrica accept?

Our online payment portal acceptsย Verve, Visa and MasterCard. You can also choose to pay withย  directly with your bank account, USSD code or VISA QR.

We will add more payment methods in the near future.

All payments are processed through a secure checkout system provided by GoDaddy LTD.

3. How do deliveries work on StyleMeAfrica?

We deliver to all destinations worldwide!

Because every item is custom made just for you, orders are shipped from our warehouse within 7 days of receiving them. Once your order is shipped, you will receive an email letting you know it is on the way and it will arrive within the stipulated time of the delivery method you chose when placing your order.

All purchases delivered via DHL are insured against theft and accidental damage whilst in transit from StyleMeAfrica. Packages delivered using the free delivery option are not insured and any issues that arise during transit to your shipping address are not covered by us.

If you choose DHL as your preferred delivery option, your order is no longer covered once your package has been delivered and signed for at your specified address. To ensure that your purchases arrive safely and in perfect condition, DHL requires proof of delivery.

4. What is StyleMeAfrica’s return policy?

Please note that all items are custom made for you and to that, all sales on StyleMeAfrica’s website are final with the exception of items that wereย  received faulty and deemed a manufacturer’s defect.

If your item is deemed faulty, you will be required to return the faulty item to us and we will exchange.

To make a faulty claim, please send an email to [email protected]

5. What about taxes, are they included in my purchase?

Taxes and fees are not included in our prices. Any taxes will have to be paid via your local postal service.

6. Can I change my mind once an order has been placed?

An order can only be amended or cancelled within 12 hours of the order being placed. Once this time has passed, your will not be able to amend or cancel an order.

we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments or to cancel an order, please send a whatsapp message to our customer care on +234 803 450 400 or email [email protected]

Please note that refunds for cancelled orders will be subject to a 7.5% deduction to cover transfer fees and bank charges. Please note that it can take up to 10 business days for your order to be refunded.

7. Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our privacy policy in full.

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